Cyclespot Group sells over 20 motorcycle and scooter brands, operating 5 locations in Takapuna and Warkworth, New Zealand.
Total Visibility of a Multi-site Business
Owner/Operator Grant Woolford says being a multi-franchise, multi-site business the ability to identify and report location and franchise is vital. He was struggling with several disparate systems and did not have an easy oversight of all parts of Cycle Spot.
Deciding to have a single fully integrated system that didnt need multiple data entry points had become critical to the business' future success.
In 2011 Grant went looking for a business software system that could cater for all of his requirements, quickly settling on Orion.
Grant and staff immediately found Orion intuitive and easy to use. "We like the way the processes flow and the fact our staff can easily step into different departments and areas of the business without struggling to understand the system."
The Orion project team worked closely with Grant to define and then tune his financial reporting to meet his exact requirements.
He has found the reporting in Orion to be a huge benefit; it has provided him with the up to the minute visibility he needs on how his business is performing across the whole group, no matter where he is.
Support Service a great asset
Grant says that he and his team were extremely happy with the level of service and professionalism provided during the original implementation and training of Orion.
Grant is a big believer in after sales support (after all his business is also based around repeat business) and the software support centre has been and continues to be very helpful. "I have also really appreciated seeing our SAM/ORION account manager on a regular basis."